Customer Satisfaction

Customer Satisfaction

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  Knowledge Required: Get Professional or Get Out

  VICTORIA DOWNING: Remodelers running shoddy businesses have done enough damage to the industry. If you don't know how to run a reputable, professional business, maybe it's time to leave remodeling.

   

• At Your Service: Unsung Heroes

  Don't underestimate the importance of building trust with your clients. Here's an example of an exemplary relationship between job superintendent and client.

   
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  Taste Test: Dealing With a Client's Dubious Requests

  Remodelers can face a dilemma when a client asks for a project that is tasteless or is on the verge of violating code.

   
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  Change Order? Get It in Writing

  Remodelers can save themselves a lot of trouble by ensuring that they define a clear change-order process and closely adhere to it.

   

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